Delivery Information

Boxes & Gift Bags
Are not added to Warren James prices, but for your special gifts may be purchased for just £3.90. Should you choose not to purchase, your jewellery will be sent to you in a Warren James jewellery wallet. Giving you the choice helps to protect the environment for future generations.

UK Deliveries

Standard UK Delivery £3.95
FREE when you spend over £49. Delivered by Royal Mail - a signature may be required on receipt.

Special UK Delivery £7.95
FREE when you spend over £300. Delivery is on the next working day (Monday-Saturday, excluding public holidays) if your order is received by Midday (Monday-Friday) and delivered to mainland addresses in England, Wales and Scotland. Orders received by 8am Saturday will be delivered the following Monday. Delivered by Royal Mail - a signature will be required on receipt. Excludes all personalised jewellery.

International Delivery

European Countries £7.00
Rest of World £8.00
Delivery is Monday - Saturday (excluding public holidays)
A signature may be required on receipt
Delivery times are subject to Royal Mail International delivery timescale.

We will do our absolute best to meet the stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and external factors beyond our control. If your purchase has not arrived within the expected time you should first check with your neighbour or your local  Delivery Office. This Christmas we processed and dispatched all orders in record time. Every single item ordered before the stated last delivery times (Standard UK Delivery 8am Monday 18/12/23; And Special UK Delivery 12pm Thursday 21/12/23) was collected by Royal Mail on those dates.   

Unfortunately an item may sometimes go missing in the post. We are unable to investigate any item that has not been delivered unless 15 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your ‘Dispatch Confirmation’ email).

The 15 working day period before investigation and 28 working day deadline may be extended when normal delivery times are disrupted and delays beyond our control occur.